GB 
DE Platform Support
Assured Platform’s Platform Support package is designed to provide comprehensive, hands-on assistance for enterprise digital signage solutions using SureVue players. Our team ensures your digital signage system runs smoothly and securely, helping you maintain performance and minimize downtime with the following offerings:
Curated Software Updates
Unlike automatic updates, our team reviews and curates each update across your software stack to ensure compatibility and quality control. This careful process guarantees that all software components work together seamlessly, reducing the risk of system failures and ensuring optimal performance. Our curated updates include the latest OS packages, security patches, and CMS client updates.
Dedicated Sales Engineers
Our dedicated engineers work closely with your team to understand the unique requirements of your digital signage deployment. With full access to your account details and historical troubleshooting efforts, they offer personalized support and guidance every step of the way, helping you solve challenges faster and more efficiently.
General Troubleshooting
Our general troubleshooting service provides expert assistance for day-to-day issues related to software and hardware. Whether it’s a minor configuration issue, performance optimization, or basic connectivity problems, our team is here to resolve any concerns quickly and effectively. With access to detailed system logs and account information, we can troubleshoot with full context to ensure a swift resolution.
Escalated Support
For more complex issues that require urgent attention, our escalated support offers prioritized assistance. Our senior engineers step in to address high-priority problems that could impact your operations, ensuring fast resolution through advanced diagnostics and expertise. Escalated support ensures that critical issues are addressed with the utmost urgency, minimizing disruptions and downtime.
Asset Tracking
Our team keeps comprehensive records of your SureVue deployment, including serial numbers, MAC addresses, reseller purchases, shipment locations, expiration dates and more. This detailed asset tracking ensures that we can quickly identify and manage all devices in your system, enabling faster support and better inventory management. Whether you need to verify a device's status or track its location, we’ve got you covered.
Knowledge Center
Explore a wealth of information about Assured Platform and our advanced digital signage solutions in our Knowledge Center. Delve into an extensive collection of resources, guides, and articles, all designed to help you master digital signage with our platform.
The Knowledge Center offers detailed insights into the various features of the Active Network Manager and includes general articles on best practices. Additionally, it provides information on how the SureVue OS integrates with our CMS partners. You'll also find guidance on selecting the right SureVue hardware for your specific needs.
CA